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Terms and Conditions

At Eketahuna Country Meats we uphold the highest standard of quality with every purchase. Our personal guarantee means you can purchase our meat with confidence. In most cases we have cared for the meat from birth. If you are not happy with any product you receive from Eketahuna Country Meats please contact us and we will work quickly to remedy any concerns you have. This could result in replacement of the product, or a credit to your account. Unfortunately, due to the nature of the product if after seven days from the delivery of your product we will be unable to replace or credit the goods.

Please call us on 06 3758060 anytime (we may be on the farm and will get back to you asap) or email me at steve@eketahunacountrymeats.co.nz

The following terms & conditions outline the use of the Eketahuna Country Meats website including all shopping at Eketahuna Country Meats. These terms & conditions can be accessed at the bottom of any of the Eketahuna Country Meats website pages.

Orders And Payment

All Eketahuna Country Meats products can be purchased using secure online MasterCard and Visa transaction facilities although we prefer payments to be made via online banking. We are confident that your online details are protected by the latest security mechanisms and will not be used for any other purpose than Eketahuna Country Meats transactions.

When you purchase from Eketahuna Country Meats, you will be asked to register your details with us. This allows you to benefit from our emails and newsletter, where we outline what we have been up to on the farm, we will also have specials, recipes and cooking tips. Most of these will also be on our Facebook page. If you wish to be removed from our mailing list, please email us at pip@eketahunacountrymeats.co.nz or phone us on (06) 3758060, after notification we will not contact you with promotions, but we will hold your details for future shopping purposes.

Price And Delivery

Our prices are in New Zealand dollars and include GST.

Delivery time

Our packs are dispatched every Monday and Thursday. For areas outside same day courier service your meat will arrive on Tuesday or Friday by overnight courier. If for any reason you require your delivery outside of these times please request and we will do our utmost to supply when you require.

We will deliver the products to the address specified by you at the time of your order. As well as your home address, we can also deliver to your workplace. To ensure a successful delivery, please notify in the delivery instructions where you will want the meat left if you’re not at home. Our courier will leave your meat at your house if there is no-one to receive it.

Please advise us as soon as possible if your delivery address changes.

Delays

If your delivery is delayed, we will advise you as soon as we discover the delay and tell you of the expected delivery date. If we can’t deliver your order within a fortnight from the time we receive your order, we will gladly cancel your order and refund the purchase price.

Quality And Quantity Committment

Your satisfaction is very important to us. If you are unhappy with our products or you do not receive the products you expected, we will do everything in our power to rectify the situation to your satisfaction. If the issue can’t be resolved, we will happily refund the purchase price paid.

While we have made every endeavor to cut the meat to exact pack sizes there will be some variation due to every animal being different. The composition of the mixed packs may differ slightly from the advertised schedule but the total weight or value of the pack will be at least that of the advertised product.

The individual pack sizes will be within 10% of the advertised weight when packed.

Any refunds by us will be made to the credit card used when you placed your order.

If you do have any complaints, we appreciate hearing about them as soon as possible. Please e-mail me at steve@eketahunacountrymeats.co.nz  or, if you prefer, phone us on (06) 3758060.

If the product has been damaged in transit the best before date will become invalid and the meat should be consumed as soon as possible or frozen.